FAQs

FIBER11 communicates network status updates through our PRTG monitoring system and direct email notifications to district IT contacts. Critical updates are also posted to our network status page.

FIBER11 stands for Fiber Infrastructure for Broadband Enhancement in Region 11. It represents the collaborative fiber network serving ESC Region 11 school districts.

The FIBER11 network was designed as a carrier-class regional fiber ring with 12 hub sites providing redundant paths. The network uses a hub-and-spoke topology with 100 Gbps backbone connections between hubs, ensuring high availability and low latency for all member districts.

FIBER11 is funded through a combination of consortium member contributions, E-Rate discounts, and special construction funding from USAC and the TEA. The collaborative purchasing model provides significant cost savings to all participating districts.

Any school district or public/private charter school within the ESC Region 11 service area is eligible to join the FIBER11 consortium. Contact us for more information about enrollment.

FIBER11 services are E-Rate eligible. Our team works with districts to ensure proper filing of E-Rate forms. Contact us for guidance specific to your district’s E-Rate application.

Costs vary based on the services selected and your district’s location relative to the network. The consortium model provides significant cost savings compared to commercial alternatives. Contact us for a custom quote.

FIBER11 maintains a 99.99% uptime SLA for backbone connectivity. Our SLA includes defined response times for service issues and credits for any outages exceeding our commitments.

Districts are billed on a monthly or annual basis depending on their contract terms. Invoices are sent directly to the district’s accounts payable department.

Yes, FIBER11 can host reverse DNS zones for member districts. Contact our support team to set up or transfer your reverse DNS delegation.

Yes! One of the key benefits of FIBER11 is inter-district connectivity. Districts can establish direct connections for sharing services, disaster recovery, video conferencing, and more.

FIBER11 offers bandwidth options from 1 Gbps to 20 Gbps per circuit. We work with each district to determine the right bandwidth level based on their needs and infrastructure capabilities.

Yes, FIBER11 offers public DNS hosting services for member districts. This provides redundancy and reliable name resolution for your district’s public-facing services.

FIBER11 does not filter internet traffic by default. Districts are responsible for implementing their own content filtering solutions (such as CIPA-compliant filtering). However, we can assist with filtering recommendations and integration.